This Privacy Policy ("Policy") provides detailed information about the collection, processing, storage, and protection of personal information of tkgame platform users. By using the tkgame website or services, you are considered to have accepted the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services.
1. Information Collection
tkgame collects the types of information listed below in order to provide you with its services. We collect only the information that is necessary for the operation and improvement of our services.
1.1 Information Collected at Registration
When you open an account with tkgame, we collect the following information:
- Full name and date of birth (for age verification — only users aged 21+ may register)
- Mobile number and email address
- Password (stored in encrypted form, never in plain text)
- Identity document information (if identity verification is required)
1.2 Financial Information
We collect the following financial information to process deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay mobile banking account number
- Bank account number and branch details (for bank transfers)
- Transaction history and receipt numbers
We never store your full debit or credit card number.
1.3 Automatically Collected Information
When you use tkgame, our system automatically collects certain technical information:
- IP address and device type
- Browser type and version
- Operating system information
- Time and duration of site visits
- Pages viewed and links clicked
- Cookie and session data
2. Use of Information
tkgame uses the information collected only for the following purposes:
- Creating and managing accounts
- Processing deposits and withdrawals
- Providing bonuses, promotions, and rewards
- Preventing fraud and money laundering
- Providing customer service and technical support
- Improving the quality of our services
- Meeting legal obligations
- Ensuring responsible gaming
We will not use your information beyond the purposes stated above. If we need to use your information for any new purpose, we will obtain your consent in advance.
3. Information Sharing
tkgame does not sell, rent, or unauthorisedly disclose your personal information to third parties. Only the minimum necessary information may be shared in the following limited circumstances:
3.1 Service Providers
The minimum necessary information may be shared with trusted third-party organisations for payment processing, identity verification, and technical services. These organisations are required to comply with our privacy standards.
3.2 Legal Obligations
Required information may be provided in response to a court order, government directive, or a lawful request from a law enforcement authority.
3.3 Fraud Prevention
Sharing information with designated authorities may be necessary to prevent money laundering, fraud, or other financial crimes.
4. Cookie Policy
Cookies and similar technologies are used on the tkgame website. Cookies are small text files stored in your browser that help us improve the quality of our services.
4.1 Cookies We Use
- Essential cookies: indispensable for login sessions and security
- Performance cookies: for monitoring site speed and performance
- Preference cookies: for remembering your language and settings
- Analytics cookies: for analysing user behaviour to improve services
You can disable cookies from your browser settings. However, disabling cookies may limit some functionality of the site.
5. Data Security Measures
tkgame takes the highest technical and organisational measures to protect your information:
- SSL/TLS encryption: fully protected during data transfer
- Encrypted database: stored information is kept in encrypted form
- Restricted access: only authorised staff can view your information
- Regular security audits: system security is tested regularly
- Firewall and intrusion detection system: to prevent unauthorised access
- Two-factor authentication: an additional security layer on your account
Nevertheless, data transfer over the internet is not entirely risk-free. We strive to ensure the highest level of protection, but complete security cannot be guaranteed.
6. Data Retention Period
tkgame retains your information only for as long as necessary:
- Information for active accounts is retained for as long as the account remains open.
- Financial and transaction information may be retained for a defined period after account closure in order to meet legal obligations.
- Certain information may be retained for an extended period for fraud prevention purposes.
- Specific information will be deleted upon your explicit request, though some information may be exempt for legal reasons.
7. Your Rights
While using tkgame, you enjoy the following rights:
7.1 Right to Access
You may request a copy of your personal information held by us at any time. We will respond to your request within 30 business days.
7.2 Right to Rectification
If there is incorrect or incomplete information in your profile, you may request that it be corrected. We will take the necessary steps promptly.
7.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or fraud prevention requirements.
7.4 Right to Object to Processing
You may object at any time to the processing of your information for marketing or analytics purposes. In such cases, we will stop that processing immediately.
7.5 Right to Data Portability
You may request to receive your information in a common, machine-readable format.
8. Protection of Minors
tkgame strictly provides services only to individuals aged 21 or older. We do not knowingly collect any information from minors.
Age verification is mandatory at registration. If we become aware that a user is under 21, we will immediately close their account and delete the information collected.
If you believe a minor is using our services, please contact us.
9. Policy Changes
tkgame reserves the right to amend this Privacy Policy as needed. For any significant changes, we will:
- Publish a clear notice of the changes on the website
- Notify registered users by email
- Give at least 7 days' notice before the changes take effect
If you continue to use the services after the changes, you will be considered to have accepted the new policy. We therefore recommend reviewing this policy regularly.
10. Links to Other Sites
If the tkgame website contains links to third-party websites, we are not responsible for the privacy policies of those sites. We recommend that you read the privacy policy of each of those sites.
11. Contact
If you have any questions, comments, or information-related requests about this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: available in Bengali 24/7
We will try to respond to your request as quickly as possible.